Privacy Policy Teko77 — Malaysia Player Data Protection

Teko77 ("we", "Platform") is committed to protecting the privacy of all users who access the teko77.app website and the teko77 mobile app. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

We understand that your trust is our most valuable asset. That is why every data management decision at teko77 is made with player interests and safety as the priority. It is not merely about fulfilling legal obligations — we genuinely care about your privacy.

This policy applies to all information collected through the website, mobile app, customer support services, and all other interactions you have with teko77. It is to be read together with Terms and Conditions us, which forms part of the overall agreement between you and teko77.

Teko77 collects various types of information depending on how you interact with our platform. Below is a detailed breakdown of the data types we collect:

We only collect data that is strictly necessary for the stated purposes. Teko77 does not collect sensitive information such as biometric data, political views, or religious beliefs.

The data we collect is used solely for legitimate and stated purposes. Teko77 uses your information for the following purposes:

• Account Management: Creating, maintaining and protecting your teko77 account, including login processing and identity verification.
• Payment Processing: Processing deposits and withdrawals securely through your chosen payment methods such as FPX, DuitNow and digital wallets.
• Security & Fraud Prevention: Detecting and preventing unauthorised access, fraud, money laundering and other illegal activities on the platform.
• Customer Support: Providing technical assistance and resolving queries or complaints you submit to the teko77 support team.
• Platform Improvements: Analysing how players use the platform to improve overall performance, design and user experience.
• Legal Compliance: Meeting reporting and compliance obligations to relevant authorities when required by law.
• Service Communications: Sending important notifications related to your account, security updates and relevant service information.
• Responsible Gaming: Monitoring gameplay patterns to identify players who may need assistance and responsible gaming support.

Teko77 does not sell or rent your personal data to any third party. However, there are specific situations where we may need to share your information with selected parties:

• Payment Providers: Transaction information is shared with authorised payment processors such as banks and digital wallet operators to process your deposits and withdrawals. All payment providers are bound by strict confidentiality agreements.
• Game Providers: Basic game data is shared with game software providers such as Pragmatic Play and Evolution for the purpose of maintaining game integrity. They do not receive your financial information or full identity details.
• Authorities: Teko77 will disclose the necessary information to government authorities, regulatory bodies, or law enforcement agencies when required by applicable law.
• Technical Support Services: Third-party service providers that assist us with technical operations, cybersecurity and infrastructure support may have limited access to data necessary to perform their services.

All third parties we work with are bound by data protection agreements that require them to handle your information with the same level of security we uphold. We select our partners carefully and conduct regular reviews to ensure ongoing compliance.

Teko77 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or accidental disclosure.

Our technical security measures include:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols.
• Encryption at rest for all sensitive information.
• Two-factor authentication (2FA) for player account access and internal staff access.
• Regular security scans and penetration testing conducted on a periodic basis.
• 24/7 monitoring systems to detect suspicious activity and cyber threats in real time.
• Regular data backups and tested disaster recovery procedures.

Regarding data retention periods: Teko77 retains your personal data for as long as your account is active or as long as necessary for the stated purposes. Following account closure, certain data may need to be retained for a specified period to meet legal, audit, and dispute resolution requirements before being securely deleted.

Teko77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the teko77 website.

Types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login verification, session management, and security. These cookies cannot be disabled as the platform will not function properly without them.
• Performance Cookies: Collecting information about how visitors use our website — which pages are visited most frequently, error messages received and so on. This data is used in aggregate for platform improvements.
• Functional Cookies: Enabling the platform to remember your preferences such as language, region and display settings to deliver a more personalised experience.
• Analytics Cookies: Helping us understand how players interact with the platform using trusted third-party analytics services. This data is used to improve platform design and content.

You can control and delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the teko77 platform and your gaming experience.

As a responsible gaming platform, teko77 is required to conduct a Know Your Customer (KYC) process for all accounts before a first withdrawal can be processed. This is an industry-standard requirement designed to protect players and prevent financial crime.

Documents that may be requested during the KYC process:

• A copy of a valid identity card (MyKad) or passport.
• Proof of current address such as a utility bill or bank statement (not older than 3 months).
• A selfie with your identity document for liveness verification.
• Bank statement or proof of ownership of the payment account used.

All KYC documents submitted to teko77 are handled with the utmost confidentiality. These documents are stored in a secure, encrypted environment accessible only by authorised personnel for verification and compliance purposes.

The teko77 KYC process is designed to be simple and fast — most verifications are completed within 24 hours of receiving complete documentation. Once verified, you will not need to repeat this process unless there are significant changes to your account information.

Teko77 respects and upholds your rights as the owner of your personal data. You have the following rights, which can be exercised at any time by contacting our support team:

The teko77 platform may include integrations with third-party services such as game providers, payment processors and analytics tools. Each of these third-party services has its own privacy policy separate from that of teko77.

Teko77 is not responsible for the privacy practices of third-party services integrated into our platform. However, we always select partners who adhere to high data protection standards and conduct regular reviews of their privacy practices.

When you play games from providers such as Pragmatic Play, Evolution, or others on the teko77 platform, certain game data may be processed by those providers. This data is used solely to deliver a smooth gaming experience and ensure game integrity.

Teko77 is a gaming platform strictly for adults aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.

If you have reason to believe that someone under the age of 18 has used the teko77 platform or provided personal information to us, please contact our support team immediately. We will take appropriate steps, including account and related data deletion, without delay.

Teko77 also provides parental control tools and guidance on how to block children's access to online gaming platforms. More information is available on the Responsible Gaming us.

Teko77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new platform features. Any changes will be posted on this page with a revised update date.

For significant amendments that affect how we handle your personal data, we will send a notification to your registered email or display a prominent notice on the platform at least 14 days before the changes take effect.

Your continued use of the teko77 platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how teko77 handles your personal data, please do not hesitate to contact us:

• Live Chat: Available 24/7 directly within the teko77 platform — the fastest way to get an immediate response.
• Email: [email protected] — we aim to respond within 24 business hours.
• FAQ: Visit page FAQ us for answers to frequently asked questions about privacy and data security.

The teko77 data protection team is ready to address any privacy-related queries with seriousness and transparency. We believe open communication is the key to long-term trust between the platform and our players.